Copyright © 2023 Hyper Hosting Web. All rights reserved.
General
Hyper Hosting Web Hosting undertakes to provide the service (s) described in the purchase order to the CLIENT owner, detailed in the purchase order. The use of Hyper Hosting Web services implies acceptance and agreement with these terms of service and all attachments. Hyper Hosting Web will make all reasonable efforts and then make continuous improvements to offer a quality service to the client.
This contract (the “CONTRACT”) contains the terms, restrictions and conditions that govern the use of the system and contracted services that Hyper Hosting Web makes available to the person interested in its use (the “CLIENT”). The terms of service apply to all Hyper Hosting Web Hosting customers.
The terms of service are automatically applied to all Hyper Hosting Web customers when placing a purchase order for one or more services including purchase orders through a third party or any business partner.
BY MAKING AN ORDER TO PURCHASE THE HYPER HOSTING WEB, YOU ACCEPT THE POLICIES DESCRIBED IN THIS DOCUMENT AND AGREE TO RESPECT THEM.
Services
1. TRAFFIC SERVICES
Hyper Hosting Web will provide the customer with Internet connection, IP addresses and Internet traffic services (collectively, “Bandwidth Services”), as specified in the purchase order for the service.
Customer agrees to use the bandwidth as described in the Services Limitations and Acceptable Use Policy. You also agree that the bandwidth may not exceed the number of gigabytes per month of the services you purchase and that the number of gigabytes is the sum of the incoming and outgoing data transfers for a period of 1 month. Unused bandwidth in one month is not transferable to subsequent months.
Hyper Hosting Web monitors the customer’s bandwidth usage and will have the right to take corrective action if the customer’s bandwidth usage exceeds the agreed usage. Such corrective action may include assessment of additional charges based on the published per-gigabyte price per service.
VPS Server, Dedicated Server, and Cloud Server Services
Customer agrees to use the bandwidth as described in the Service Limitations and Acceptable Use Policy. You also agree that the bandwidth may not exceed the number of gigabytes per month of the services contracted by the customer and that the number of gigabytes is the sum of the incoming and outgoing data transfer for a period of 1 month. Unused bandwidth in one month is not transferable to subsequent months. Hyper Hosting Web monitors the customer’s bandwidth usage and will have the right to take corrective action if the customer’s bandwidth usage exceeds the agreed usage. Such corrective action may include assessment of additional charges based on the published per-gigabyte price per service.
Any IP address assigned to the Client by Hyper Hosting Web must be maintained by the customer in an efficient manner as considered by ARIN and used by 80% within 30 days of the assignment of Hyper Hosting Web to the Client. Failure to comply with this provision may result in the revocation of the IP addresses after five (5) days once the customer has been notified via email. Hyper Hosting Web will maintain and control the ownership of all Internet Protocol numbers and addresses that it may assign to the Hyper Hosting Web client, and Hyper Hosting Web reserves the right to modify or delete any and all those Internet Protocol numbers and addresses. , at its sole and absolute discretion. All requests for additional IPs must be fully justified.
SUPPORT GUARANTEES
EXCEPTIONS OF SUPPORT GUARANTEE
LIMITATIONS BASIC SUPPORT
Basic support does not include the following types of support detailed below. Other types of support requests are included.
1. Any type of configuration.
2. Configuration problems, software installation, packages, etc. in the operating system.
3. Programming or graphic design.
4. Programming problems.
5. Software installation or configuration or applications.
6. Problems of software configuration or applications.
7. Problems with viruses, malware, or hacking. hacking
8. Problems sending bulk mail / SPAM
9. Problems of abuse.
10. Restoration of accounts.
11. Database programming.
12. Software installation or configuration or applications.
13. Software configuration of external companies.
Para que los clientes se registren en nuestro servicio de migración, se hará un seguimiento del programa, que será respetado por nuestro equipo de ventas, una vez que un cliente también pueda coordinar su migración a través de nuestra plataforma de tickets. La migración de cuenta se realizará únicamente de lunes a viernes de 8:00 a.m. a 6:30 p.m., las solicitudes fuera de este horario, sábados, domingos y feriados deben ser programadas a través de nuestros ejecutivos de soporte básico. Las novedades del proceso de migración, como inicio y finalización, o cualquier otra información relevante respecto a la operación serán debidamente informadas a través del ticket de soporte vinculado al proceso.
TERMS
The accounts to be migrated must obey the following characteristics:
OF THE RESPONSIBILITIES
GUARANTEE
The client has a guarantee of five (5) business days after communicating that the migration process has ended, any other request for support after the deadline will be reviewed by our basic support.
The configuration service pack all ready is for customers who have decided to contract our range of services VPS Linux. The configuration process will be carried out in a single schedule from Monday to Friday from 8:00 a.m. to 6:30 p.m., on Saturdays, Sundays and holidays, our specialized team will not be available.
All configuration process must be properly coordinated through our sales team, or failing that, as a client you can issue a support ticket requesting the coordination of the operation, which must be framed within the above-mentioned schedules without exceptions. Out-of-hours requests will be answered by our basic support, which will scale or refer each case to the corresponding team.
News of the configuration process, such as start and end, or any other relevant information regarding the operation will be duly informed through the support ticket linked to the process.
The “all ready” configuration pack includes the following:
OF THE RESPONSIBILITIES:
TERMS
PAYMENTS
All costs of the services, products, one-time installation expenses specified in the purchase order, must be paid in advance to Hyper Hosting Web. All these payments made to Hyper Hosting Web must be supported by a Purchase Order. In addition, the customer will pay all taxes under this CONTRACT.
All payments must be paid in US dollars within 15 days from the date of issuance of the purchase order, in the case of renewals these will be issued 15 days before the last day of the period paid. Checks without funds are subject to a penalty payment of $ 10,000 + VAT.
Purchase orders and tax invoices are sent via email. Renewal purchase orders will be generated 15 days before the end of the paid period, within these 15 days 3 late payment notices will be sent. The service will be suspended at 00:01 am the day after the end of the paid period. Purchase orders due for a period longer than 60 days for web hosting and reseller service, and 15 days for any other service will be terminated and all information will be deleted.
LATE PAYMENT
The service will be suspended in the accounts that have expired purchase orders after sending three notifications via email within 15 days prior to the expiration date.
DURATION AND TERMINATION
The start of the service will begin on the date of the generation of the first purchase order and will be for the period indicated in this document. The service will be renewed for successive periods of the same period indicated in the first purchase order until it is terminated by any of the parties. The customer agrees to pay the purchase orders to renew the service, if he does not complete the CONTRACT on the corresponding dates. After the initial commitment contained in the purchase order, either party may waive this CONTRACT before the date of renewal (the renewal date corresponds to the day of the month that details in the first purchase order.). The client must request the term and not renew the service within 48 hours of the renewal date. Hyper Hosting Web may terminate the contract without prior notice backed by the Policies applicable to that service.
The term and non-renewal of the service must be done through the “Client Area” in the “See Details” vignette of the service and select the option “Request Cancellation” at least 48 hours before the renewal date. The term of the service can be done immediately or once the contract time has expired. There is no refund or credit when requesting for the anticipated termination of the service. You should not request the termination of the service if you wish to request reimbursement in accordance with the “Refund Guarantee Policy”.
DOWNGRADE AND UPGRADE
It is not acceptable to downgrade or reduce the plan of the contracted services. In this case, the client must contract the new service and migrate his previous service to the new service.
Upgrades are allowed within the same type of service and always when there is sufficient availability of resources and / or stock in the server, node, or datacenter. Upgrades will be charged proportionally from the upgrade request date until the next renewal date. The purchase order of the upgrade must be paid before the upgrade is effective. Once the upgrade is made, the next renewal purchase order will be issued by the new service value. An upgrade is not allowed if the purchase renewal order has already been issued or if a document has been issued in default, the customer must pay for the pending document before making an upgrade.
USE AND RESPONSIBILITY OF THE CONTENT
Hyper Hosting Web will use the customer’s personal information only when reasonably necessary to provide the contracted services, make due charges and will not disclose such information to third parties except as required by law as evidenced by an order of a court of competent jurisdiction and the collection services, if necessary. The CLIENT authorizes the hosting to use his name and business name in the documents of advertising material. At any time, the client may send a written notice to waive this authorization.
If, in the reasonable determination of Hyper Hosting Web, the equipment, software or hosted applications used by the client or the client’s activities pose an immediate threat to the physical integrity of the facilities or the physical integrity of the computer equipment or the integrity of the Hyper Hosting Web network, or represents an immediate threat to the security of any person, Hyper Hosting Web has the right to take any action deemed necessary without prior notice to the customer and without any liability for damage to the equipment or data in the interruption of the service. As soon as possible after removing the immediate threat, Hyper Hosting Web will inform you, by email, to the client of the actions taken or of the measures taken.
In any case, Hyper Hosting Web is obliged to provide insurance coverage for any equipment or data owned by the client.
Hyper Hosting Web will make every effort to provide a backup mechanism and keep full backup copies of all web hosting and reseller services. However, the client must maintain a personal backup of their software, sites, databases and all the hosted content. Hyper Hosting Web will NOT be held responsible for any data loss or data corruption. The exclusions, terms and conditions of this section are set forth in the “Policy Limitation of Services” document.
Services of VPS Server, Dedicated Server, and Cloud Server
The services of VPS server, dedicated server, and cloud server do NOT include a backup service. The Customer may, if desired, contract the backup service as an additional product. Review conditions for each plan.
Neither party will be responsible for any delay, interruption or failure to comply with its obligations if it is caused by catastrophes, war, declared or undeclared, fires, floods, storms, landslides, earthquakes, pandemic, or any other similar event beyond the control of the affected (“Force Majeure”).
If a force majeure event occurs, the party affected by Force Majeure will promptly notify the other.
The party invoking the Force Majeure will make all commercially reasonable efforts to eliminate or remedy the Force Majeure.
This section will not be applied under the pretext of not making a payment of an expired document.
The direct client of Hyper Hosting Web can resell to its own clients ONLY the services contracted to Hyper Hosting Web that have been designed for this purpose such as Reseller Services, VPS.
Hyper Hosting Web does not allow to use the services of Web hosting both Person and Pyme to be resold. The Direct Client of Hyper Hosting Web is responsible for any breach of this CONTRACT in addition to the sole and exclusive beneficiary of the attached guarantees.
Hyper Hosting Web will not provide support and / or assistance to indirect users or customers not registered in the customer area system.
The Direct Customer agrees to defend, indemnify and hold harmless Hyper Hosting Web, its officers, directors, employees of any and all liability, costs, expenses, including reasonable attorneys’ fees, related to or arising from:
Our company in order to resolve with greater speed the requests of clients affected by suspensions in their services, we have implemented a new team concerned only to review these cases, the department of suspensions is available in a single schedule from Monday to Friday of 8: 00 to 18:30 hours, requests linked to this department that are out of hours, Saturdays, Sundays and holidays, will be escalated and notified by our basic support.
OF THE SUSPENSIONS:
Clients who see the security of their accounts compromised, will be notified via email with the details of the suspension, in said information will be announced the reasons and steps to follow.
Clients with suspended accounts may resort directly to our department of suspensions, being able to request the information that it deems convenient in the schedules previously exposed.
Our suspension team must provide information on the affected routes, as well as recommendations to avoid problems in the future.
Each cPanel account has a maximum of three (3) suspensions, in cases where the client exceeds this limit, if it will initiate the reimbursement process for the account involved.
THE ACCOUNT CAN BE SUSPENDED FOR THE FOLLOWING REASONS:
– Mass mailing (SPAM): Accounts that send voluntary or involuntary emails will be suspended immediately. This lack is of a serious nature.
–Phishing: Accounts with routes linked to this type of crime will be suspended immediately. This lack is considered serious.
– Misuse of the account: Clients who make use of the account for purposes that are not associated with correct use will be suspended, for example, accounts that are used as file storage units that are indifferent to a website will be suspended.
Accounts that fall into a fourth suspension will NOT be reactivated in our service, for these accounts will begin the process of proportional reimbursement of the account for days not used, along with this will be delivered a full backup of the account.
The proportional reimbursement of the account will be calculated based on the days that remain unused from the service. More details can consult the refund policy.
LIMITATIONS, USE AND ABUSE OF SERVICE
The exclusions, terms and conditions of this section are set out in the documents to. “Policy Limitation of Services”
The exclusions, terms and conditions of this section are set out in the documents to. “Abuse Policy” SEE DOCUMENT GUARANTEE
The customer has 30 days from the date of activation to request reimbursement of payments made. Exclusions, terms and conditions of this guarantee policy are established in the document. to.
Hyper Hosting Web will provide 99.98% uptime of the network for all customers who have purchased services that require network connectivity. The exclusions, terms and conditions of this guarantee policy are established in the document. to. “Uptime and SLA Guarantee Policy” SEE DOCUMENT
Hyper Hosting Web will provide 99.98% uptime power supply for all customers who have purchased services that require power. The exclusions, terms and conditions of this guarantee policy are established in the document. to. “Uptime and SLA Guarantee Policy” SEE DOCUMENT
The exclusions, terms and conditions of this Guarantee Policy are established in point 3. SUPPORT SERVICE CLAIMS ATTENTION OF THE CLAIMS
Hyper Hosting Web is to provide the best service, the opinion of our customers is of utmost importance for our growth, that is why you can enter any question or suggestion to our Claims and / or Suggestions department, understanding that the exclusions, terms and conditions of this policy are stated in the document CHANGES AND RIGHTS
Hyper Hosting Web may vary these rules and regulations from time to time in its sole discretion, and Customer must comply with all reasonable security requirements that Hyper Hosting Web may impose from time to time, provided that the customer has received prior notice.
Credit and debit cards You can pay with a VISA, MASTER CARD, Discover Network and American Express credit card from Hyper Hosting Web, this will notify us by e-mail when you have made your payment. From the notification, in a period of no more than 48 hours your payment will be validated to start processing your order.
PRICING
All of our products are listed in U.S. dollars.
RATES AND CLEARANCE
With respect to product fees, the User will be charged the fees set forth in the applicable section, as offered on the Website. The Rates include the value-added tax as provided by the applicable laws in the United Mexican States (16%).
In addition to the purchase price, the purchaser shall be responsible for bearing all taxes arising, including value-added, excise, use, privilege, ad valorem, customs, and any other similar taxes, levies, fees or charges, taxes imposed or increased by virtue of any law, rule, ordinance or regulation of any municipal, state, federal, international or any other nation with respect to the goods sold to the customer or any part, component or material contained therein, including the importation, processing, distribution, sale or export of raw materials, parts or manufactured goods.
Buyer shall also be responsible for any additional expenses incurred by Seller as a result of obligations imposed by municipal, state, federal, international, or any other nation’s laws governing labor fees and costs for the production of the goods. In the event that Seller, for any cause whatsoever, shall become obligated to pay such taxes, Buyer shall, upon request, immediately reimburse Seller for such amounts. Buyer shall provide, upon Seller’s request, any tax exemption certificate.
In addition, to the extent required by applicable laws in each country, Users agree to send us duly completed tax forms to enable us to make all required filings with the tax authorities.
Change of Fees. We may change the Fees and/or introduce new charges in addition to the Fees at our sole discretion upon thirty (30) days prior written notice to the User.
Notwithstanding the foregoing, we may increase the Fees, immediately and with contemporaneous notice. Payment. The price of the Products shall be paid in advance by credit card or another method of payment accepted on the Website.
Packaging – All items will be delivered in a bag or its proper packaging organized as the case may be.
Payment Conditions – In order to ship any product, it will be necessary to cover 100% of the amount including taxes and shipping fees.
Payment Methods: Payments can be made by credit card or debit card accepted. Delivery Time – Delivery times will be between 04 to 14 business days depending on the volume of orders. This term will start from the next working day of the order and the confirmation of the Same.
We are not responsible for delays attributable to the customer, nor for changes made to the initial instructions. We are not responsible for delays in deliveries in case of a national emergency, changes in government regulations, changes in customs legislation, trade restrictions, delays in means of transportation, and natural disasters. Under no circumstances will yperhostingweb.com pay penalties for late deliveries.
Foreign and International Deliveries – For the shipment of orders to other states, foreign or international, the customer must provide shipping instructions in case there is a special transportation line. Subsequently, it will be indicated how much is the amount of the shipment to be paid by the customer.
If you are a customer located outside of Mexico City or in another country, we can ship your orders the day after you request your merchandise using the most appropriate means of shipment for transportation of your merchandise. The delivery times of the freight forwarding companies depend on the geographic location of each customer.
The cost of freight must be covered in full in order to ship except when the shipment is collected. Prices do not include export customs charges.
Delivery Information – The place and date of delivery shall be determined from the Purchase Order. Once approved, any modification to this information will have an additional cost. The place and date included in our service are unique, if the delivery is to various destinations must be stated from the purchase order and the price will be broken down for each additional destination.
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