Refund and Cancellation Policies

Refund Will Only Be Applied To The Following Situations:

Incidents duly informed via ticket and not solved within a period of 72 hours and which apply to the “Support Guarantee” and which are directly the responsibility of Hyper Hosting .

IMPORTANT

The Client must send all the necessary documentation to be able to initiate the reimbursement process, the request must be made formally from the customer area of the owner, which must be linked to the service for which he requests the return of money. The necessary data for the return will be requested according to the payment method used.

REFUNDS will not apply to the following situations:

1. Payments for renewal of services.
2. Registration, renewal, and / or transfer of domains.
3. Additional services such as installation services, configuration services, downloadable products, etc.
4. Software licenses. (cPanel, Softaculous, etc)
5. New services that have more than 30 active days

RETURNS:

The return of the money will be made exclusively on Tuesday or the next business day and once all the details of the application are duly verified

1. Credit Card: Refund through the transaction reverse request directly to Transbank.
2. RDebit Card (Redcompra): Refund through electronic transfer to the data of the account holder.

In case the client wishes to request a refund for one or more of his services, he has the possibility to charge said amount in money as a balance available in his client area, this in order to use said money in pending orders.